Updated: Aug 15, 2020
Although Covid-19 has presented businesses with a variety of problems, risks and fears; it has also represented them with new opportunities. Some of these are obvious, for example the ability to have staff working from home, perhaps making this the new norm. While other opportunities may require having insight into what consumers are thinking, so one can pivot their business towards those needs.
Several weeks ago, a media partner requested a short brief on three major findings to cover the study on their business show. Findings requested were on: 1) Ethiopian consumer fear index and priorities in this COVID-19 crisis, 2) Supply chain gaps on basic consumers’ items and 3) Media preference as a source of information during this pandemic.
Consumer and business confidence at a low
Concerns raised by the coronavirus vary from person to person, and country to country. Whereas some individuals, or the majority of one particular region may be more worried about being infected by the virus, others are concerned because they’re unable to pay for their basic needs due to loss of employment. On the other hand, some people might be concerned about their own emotional well-being as self-isolation due to the global lockdown presents its own problems and may lead to feelings of loneliness and even depression.
In Ethiopia, the major concern at the time of the study, was more related to the health implications of the virus. Of the people that were concerned about the economic implications, they were worried about the impact of Covid-19 on the country’s economy, rather than just their income and financial well-being.
The supply chain gap is causing shortages
The panic of the coronavirus, announcement of a global lockdown even between African borders, and the inability of some industries to continue operating, all led to strains on the supply of certain goods as individuals were buying certain goods like hand sanitizer and staple foods in preparation to be protected from the effects of the pandemic.
87% of consumers in Ethiopia stated that there was a shortage in the market on protective products, such as masks and sanitizers. Furthermore, 44% of consumers reported that there was shortage on staple foods like Teff, Injera, etc. As the panic struck, lots of individuals went out to purchase a lot of staple foods in bulk so that they wouldn’t have to leave their homes and potentially be exposed to the virus.
Having access to information, the correct information, has been vital to most consumers during the Covid-19 era. Updates of the death rate, reports on the state of events, and hopes of a vaccine are some of the news most consumers look to find through the media. However, consumers are aware that some media reports may be uploaded by untrustworthy sources, aiming to push their own agendas.
Our survey found that the majority of Ethiopians view television as their main source of receiving reliable information. Television is source of information for 83% of the consumers surveyed and as a trusted medium for 81%. Internet follows with 66% and 44% respectively; Facebook is a source of information for 53% of the same group. However, when it comes to trust, individuals believe that the information they receive via radio is more reliable than Facebook.
Implications for brands
As mentioned, the coronavirus presents a lot of new opportunities for businesses, some of which can only be tapped into with the right research and knowledge. Based on the Ethiopian Report, brands can use these findings to approach the production and distribution of their products in a more innovative manner.
Firstly, brands need to ensure that consumers are aware that they’re following health practices as outlined by national and international health boards. This means that they’ll contribute to minimizing the health impact of the pandemic both within households, and countrywide.